We know you can’t wait to get your hands on your new planters. We will dispatch your order as soon as possible and provide you with the shipping details at the earliest.
We provide free shipping to everybody residing in India. We also provide Cash on Delivery to most parts of India. Although, we apologize if we are unable to cover your pin code due to logistic constraints.
You could expect your order anytime from 12 to 15 days after placing your order with us. Once your order is shipped, we will send you an email where you could track your parcel. Sometimes, due to unavoidable circumstances, such as bad weather conditions, riots or local unrest to name a few, your parcel might be delayed. Please bear with us that natural calamities are an Act of God and we would be helpless in such a situation.
We will provide you with the "Proof of Delivery" for your order. However, we are also not responsible for packages that show as "Delivered" to you but are lost or not received by you. Please check the tracking details to see who has received the parcel at the address given by you.
We provide expedited or 48 hour shipping for a small amount of INR 500.00 all over India. However, expedited shipping is available only for prepaid orders. Please email us at firstname.lastname@example.org or WhatsApp us at +919877311659 to know more.
For international orders, we use a standard shipping rate of USD 35 for orders upto a value of USD 250. All orders with a value of USD 250 and above qualify for free international shipping. International orders usually take about 10 to 20 days to reach depending on the country from where you order. Shipping fee is non-refundable.
We take no responsibility for clearing customs in your country and the extra charges you may incur due to the same. Please check with your local authorities before you place your order.
You can email us at email@example.com if you have any questions for us and we will get back to you as soon as we can.
Exceptional quality and Attention to detail is our motto at Shibui. Every planter you purchase is made with utmost care and perfection, and delivered in the most superior packaging. Hence, we feel privileged to guarantee to you that you will not want to return them! Possible colour variations due to the hand made and hand painted nature of our product, and information about planter size and dimensions is clearly mentioned on the website to help you buy the perfect planter.
Since we put in so much love and effort in making every planter, we follow a strict No Exchange and No Return policy for all our orders.
Our team is also readily available and happy to answer your questions before you make your purchase! For any queries, you may contact us at:
Shibui is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.